TOT’S PLAYTIME BOX IS OWNED & OPERATED BY Karen Sidell
Purchases
1. payment and pricing
1.1. The price of products will be as quoted on the website at the point of purchase, except in cases of obvious error.
1.2. Payment is by credit or debit card processed by stripe (www.stripe.com) or Paypal. We will charge your card at the point of purchase.
1.4 Payments will show on your statement at **totsplaytimebox**
2. Discounts & Vouchers
2.1 Discount vouchers & codes cannot be used against sale items and a minimum spend may be required.
2.2 Only one code can be applied at checkout, multiple voucher/discount codes will not be accepted and the most recent code entered will be applied during checkout.
2.3 Codes can not be added after checkout has been completed and payment received. Adjustments/Refunds can not be made for unused codes.
2.4 Codes can be withdrawn at anytime without notice.
3. Refunds & Returns
3.1 Digital Products & Services with Karen Sidell of Tot’s Playtime Box are non-refundable. For all other products please see our Refund Policy.
3.2. Tot’s Playtime Box reserves the right to substitute services equal to or comparable to the products and services if the need arises.
Refund Policy
1. Returns
1.1. Our policy lasts 30 days. if 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange unless your item is faulty.
1.2. To be eligible for a return, your item must be unused and in the same condition that you received it.
1.3. We are unable to return personalised items unless they are faulty.
1.4. To return your product, you should email karen@totsplaytimebox.co.uk
1.5. Once your return is approved, mail your product to: 1 The Fields, Hingham, Norfolk, NR9 4JG, United Kingdom.
1.6. Fees for returning items are covered by you and returned items are your responsibility until they reach us, so we do recommend getting proof of postage. We are unable to accept any collection fees and this may lead to delays in your return being processed.
1.7. Once your return arrives with us, and our Returns team has checked your return, someone will be in touch to process your refund or exchange
2. Refunds (if applicable)
2.1 Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the status of your refund.
2.2. Your original payment method will be credited.
3. Late or Missing Refunds (if applicable)
3.1. If you haven’t received a refund yet, first check your bank account again. then contact your credit card company, it may take some time before your refund is officially posted. next contact your bank. there is often some processing time before a refund is posted.
3.2. If you’ve done all of this and you still have not received your refund yet, please contact us at karen@totsplaytimebox.co.uk
4. Sale Items (if applicable)
4.1. Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
5. Exchanges (if applicable)
5.1. We only replace items if they are defective or damaged. if you need to exchange it for the same item, send us an email at karen@totsplaytimebox.co.uk and send your item to: 1 The Fields, Hingham, Norfolk, NR9 4JG, United Kingdom.
5.2. You will be responsible for paying for your own shipping costs for returning your item. shipping costs are non-refundable. if you receive a refund, the cost of return shipping will be deducted from your refund.
5.3. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Products
1. No Resale Permitted
1.1 It is not permitted to reproduce, duplicate, copy, sell, trade, resell or exploit for any commercial purposes, any portion of the products and services (including course materials), or access to any courses or material.
2.Safety and Liabilty
2.1. Tot’s Playtime Box services & products are used at your own risk. All resources and items have been tested to conform to EN71 Toy Regulation standards and it is advised that the activities are not suitable for children under 36 months due to risk of choking.
2.2 Karen Sidell and Tot’s Playtime Box will not be held liable for any damages of any kind resulting or arising from, including but not limited to; direct, indirect, incidental, special, negligent, consequential, or exemplary damages happening from the use or misuse of the products or services.
3. Comments, Compliments and Complaints
3.1. Karen strives to provide a high-quality service that meets your needs. If you have enjoyed working with Karen and you feel that you and your family have benefited from her expertise, please consider leaving a video or written review.
3.2. In the unlikely event that you are not satisfied with the service Karen has provided, within the terms and conditions stated here, then in the first instance, please contact Karen personally, who will try to resolve the dissatisfaction. Karen is fully insured for her work and products.
Terms & Conditions updated November 2023 by Karen Sidell
Please contact karen@totplaytimebox.co.uk if you have any questions.